Product advice in every conversation.
Pearl uses your catalogue and CRM to answer product questions, book appointments and take orders, day and night. She hands sensitive conversations to your team.
How Pearl works.
Illustrative conversation flow. This is a walkthrough of the service described here, not an interactive chat. The screenshots show supporting Oyster tools.
A question starts the conversation. Pearl draws on the customer’s skin context and your product knowledge to guide the response.
The conversation has a next step. Depending on the customer’s request, the flow described below supports product selection or an appointment. Your team can review the supported channels and setup in a live demonstration.
People remain part of the flow. When a conversation needs a person, the handoff gives your team the context to continue it. Book a demo to see an actual conversation.
Pearl runs in a loop. Every conversation is remembered, so the next one starts where the last one ended.
Answers
Any skincare question, on your product knowledge, instantly.
Books
Consultations and appointments, straight into your calendar.
Converts
Takes the sale, right inside the conversation.
Escalates
Hands off to a human at exactly the right moment.
She uses the customer's skin analysis.
Pearl uses the customer’s skin analysis to guide product answers.
Book appointments and take orders.
Pearl turns a question into a booked appointment or a completed order, right inside the conversation, on WhatsApp, your site or your app.
It hands off to a human at the right moment.
For anything sensitive or clinical, Pearl escalates clearly to your team, with the full context already gathered.
Questions teams ask.
Does it replace my staff?+
What does it run on?+
Which channels?+
Is customer data safe?+
Answer customer questions with Pearl.
Thirty minutes, your catalogue, a live scan. Watch Pearl answer, book and sell.